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FAQS
Registration
Do I have to register online in order to buy parts?
- Yes. Please create an account to buy online.
How do I register?
- Click “Create an account (Free)” and fill out information.
Ordering
Do you have a minimum order value (MOV)?
- Yes, our MOV is $50.00 USD per order. If your order does not meet the MOV the difference will be charged as a handling fee.
How do I place an order?
- Click 'Add to Cart' on the item you wish to purchase, then select your payment & shipping method.
How do I know my order is confirmed?
- A CoreStaff sales representative will send you a confirmation and a proforma invoice within one business day.
Customer Service
How do I contact CoreStaff if I have any problems, questions, or concerns?
North America and Canada:
CoreStaff America Inc.
TEL: +1-408-606-2609
E-mail: [email protected]
Hong Kong and Taiwan:
CoreStaff Hong Kong Limited
TEL: +852-2730-5868
E-mail: [email protected]
China:
CoreStaff Hong Kong Limited (ShenZhen Branch)
TEL: +86-755-2510-3744
E-mail: [email protected]
India and South East Asia:
CoreStaff (Thailand) Co., Ltd.
TEL: +66(0)2-109-9549
E-mail: [email protected]
Korea and other regions:
CoreStaff Co., Ltd. (Japan)
TEL: +81-3-5954-1360
E-mail: [email protected]
Europe and UK:
CoreStaff Germany GmbH
TEL: +49-211-13866-531
E-mail: [email protected]
Middle East:
CoreStaff Germany GmbH
TEL: +49-211-13866-531
E-mail: [email protected]
English speakers available?
- Yes. We have both English and Japanese speakers ready to assist you.
Shipment and Payment
How do I pay?
- You can pay by credit card (Master card, VISA, and JCB) or T/T in advance.
Can I use my own shipping account?
- Yes, you can use your own FedEx, UPS, or DHL account.
What should I do if I do not have any shipping accounts?
- We offer our CoreStaff shipping service, cost changes dependent on destination. (For more details click here!)
Do you accept Net 1?
- We ask that new customers pay with T/T in advance or credit card.
How long does it take to ship the parts?
- CoreStaff stock can ship approximately in 1 business day.
Warranty
How long is your warranty?
- We offer a 60 day warranty for form fit and function for CoreStaff stock. For partner’s/ supplier’s stock the warranty is based on the supplier’s warranty period.
- Note that the warranty only covers the price of the product and does not include shipping, testing or any other fees.
Are all the parts new and original?
- Yes, all parts are new and original checked by our quality control department.
