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  • FAQS

Registration

Do I have to register online in order to buy parts?

- Yes. Please create an account to buy online.

How do I register?

- Click “Create an account (Free)” and fill out information.

Ordering

Do you have a minimum order value (MOV)?

- Yes, our MOV is $50.00 USD per order. If your order does not meet the MOV the difference will be charged as a handling fee.

How do I place an order?

- Click 'Add to Cart' on the item you wish to purchase, then select your payment & shipping method.

How do I know my order is confirmed?

- A CoreStaff sales representative will send you a confirmation and a proforma invoice within one business day.

Customer Service

How do I contact CoreStaff if I have any problems, questions, or concerns?

North America and Canada:
CoreStaff America Inc.
TEL: +1-408-606-2609
E-mail: [email protected]

Hong Kong and Taiwan:
CoreStaff Hong Kong Limited
TEL: +852-2730-5868
E-mail: [email protected]

China:
CoreStaff Hong Kong Limited (ShenZhen Branch)
TEL: +86-755-2510-3744
E-mail: [email protected]

India and South East Asia:
CoreStaff (Thailand) Co., Ltd.
TEL: +66(0)2-109-9549
E-mail: [email protected]

Korea and other regions:
CoreStaff Co., Ltd. (Japan)
TEL: +81-3-5954-1360
E-mail: [email protected]

Europe and UK:
CoreStaff Germany GmbH
TEL: +49-211-13866-531
E-mail: [email protected]

Middle East:
CoreStaff Germany GmbH
TEL: +49-211-13866-531
E-mail: [email protected]

English speakers available?

- Yes. We have both English and Japanese speakers ready to assist you.

Shipment and Payment

How do I pay?

- You can pay by credit card (Master card, VISA, and JCB) or T/T in advance.

Can I use my own shipping account?

- Yes, you can use your own FedEx, UPS, or DHL account.

What should I do if I do not have any shipping accounts?

- We offer our CoreStaff shipping service, cost changes dependent on destination. (For more details click here!)

Do you accept Net 1?

- We ask that new customers pay with T/T in advance or credit card.

How long does it take to ship the parts?

- CoreStaff stock can ship approximately in 1 business day.

Warranty

How long is your warranty?

- We offer a 60 day warranty for form fit and function for CoreStaff stock. For partner’s/ supplier’s stock the warranty is based on the supplier’s warranty period.

- Note that the warranty only covers the price of the product and does not include shipping, testing or any other fees.

Are all the parts new and original?

- Yes, all parts are new and original checked by our quality control department.