FAQS

FAQ no.1- registration

How do I register?

-It is not necessary to register.

Do I have to register in order to buy parts?

-Click register and simply type your information. It takes only 5 minutes.

Is there a fee to register?

-No, it is free to register

FAQ no.2-　order

Do you have a minimum order size?

-Yes, we have MOV @US$50.00-. If you do not meet our MOV, WE would like to charge you "Handling charge"

How do I place an order?

-Please click “Add to cart” or “Buy immediately”.

How do you confirm my order?

-We send an confirmation by e-mail within 24 hours after you place an order.

FAQ no.3- support

How do I contact core staff if I have any problems, questions, or comments?

-Please call us at +81-3-5954-1377 or send e-mail to us.

Are English calls are supported?

-Yes, English and Japanese calls are supported.

FAQ no.4- shipment and payment

Do you accept credit card?

-Yes, we accept Master, VISA,American Express,JCB、Diners.

How do I pay?

-You can pay either credit card or T/T in advance.

Can I use my FedEx account?

-Yes, you can use your FedEx, UPS,and DHL account.

What should I do if I do not have any account?

-We offer UPS shipping service. This service is only for customers that paid in advance.
 (certain amount by country & more details click here!)

Do you accept NET1?

-We ask T/T in advance or credit card for our customers.

How long does it take to ship the parts?

-For our own stock, it takes 1 business day to get ready to ship the parts. For our OEM stock, it takes 3-5business days to get ready to ship the parts.

FAQ no.5-guarantee

How long do you guarantee your parts?

-We offer a 60 day warranty for all parts in stock.

However, the warranty will only cover the price of the purchased product, not including shipping, testing, or any other fees.

Are all parts new and original?

-Yes, they are new and original.