FAQ no.1- registration

How do I register?

-It is not necessary to register.

Do I have to register in order to buy parts?

-Click register and simply type your information. It takes only 5 minutes.

Is there a fee to register?

-No, it is free to register

FAQ no.2-　order

Do you have a minimum order size?

-Yes, we have MOV @US$150.00-. If you do not meet our MOV, WE would like to charge you "Handling charge"

How do I place an order?

-Please click “Add to cart” or “Buy immediately”.

How do you confirm my order?

-We send an confirmation by e-mail within 24 hours after you place an order.

FAQ no.3- support

How do I contact core staff if I have any problems, questions, or comments?

-Please call us at +81-3-5954-1360 or send e-mail to us.

Are English calls are supported?

-Yes, English and Japanese calls are supported.

FAQ no.4- shipment and payment

Do you accept credit card?

-Yes, we accept Master, VISA,American Express,JCB、Diners.

How do I pay?

-You can pay either credit card or T/T in advance.

Can I use my FedEx account?

-Yes, you can use your FedEx, UPS,and DHL account.

What should I do if I do not have any account?

- You can use our UPS account. In this case,the shipping fee is @US$200

Do you accept NET1?

-We ask T/T in advance or credit card for our customers.

How long does it take to ship the parts?

-For our own stock, it takes 1 business day to get ready to ship the parts. For our OEM stock, it takes 3-5business days to get ready to ship the parts.

FAQ no.5-guarantee

How long do you guarantee your parts?

-We guarantee your all parts for 60days.

Are all parts new and original?

-Yes, they are new and original.